Step into the customer’s shoes

Tuulia Ekberg, Fiblon’s Customer Experience Manager, spent a day working as a trainee at Classic Pizza Restaurant in Iso Omena shopping centre in Espoo. The goal of the internship was to deepen the understanding of customers through authentic experience.

Arriving at the work place was nerve wracking, but for no good reason. The staff was very welcoming. Tuulia got immediately to work, guiding diners to tables, taking orders, serving, and doing everything that the restaurant employees do every day.

– A lot goes on behind the scenes. Now I understand how versatile is the everyday life a restaurant runs. This time the morning was begun with staff’s champagne training, says Tuulia happily.

– Tuulia was tutored by one of the waiters, and learned from the company’s CPR-manual how for example Fiblon’s own products, logo-printed napkins, are placed inside the holder on the table with the cutlery, says restaurant manager Susanne Lindblom.

Susanne thinks that a napkin featuring the logo is a brilliant addition to the customers’ social media updates. – Customers take a lot of pictures and post them on social media, so a napkin with the company logo works as a clever marketing tool.

Diving in with support

In restaurant business, new employees are coming and going all the time. Induction and training are essential. Caring is reflected on the work atmosphere: it does make a difference how the new person is welcomed to the community. In Classic Pizza, every intern gets to dive right in. Company culture supports learning by doing.

– All activities can be justified with values, and caring about the customers is highly essential, Susanne says.

Lessons learned to aid product development

Tuulia felt empowered by the interaction and collaboration with the client. Customer-oriented approach is responsible and supports the company’s brand. It is easier to consider the customer perspective and needs better in your own organization when you have experienced and witnessed them yourself.

– They really care about others here at Classic Pizza. Our values match well, Tuulia notes.

– Development comes only from honest collaboration, and change is created with open dialogue, Susanne thinks.

Coming home from Helsinki, Tuulia Ekberg has many new insights to be transferred from concepts to concreteness. The internship day is reviewed in a team meeting.

– I have a hunch that this kind of customer collaboration could increase in the future. This won’t certainly be the last.

.

Anne Ekberg

Laskutusohje

Toivomme, että lähetätte laskunne ensisijaisesti verkkolaskuina. Verkkolaskujen käsittely on sekä lähettäjälle että vastaanottajalle nopeampaa, luotettavampaa ja edullisempaa kuin paperilaskujen käsittely.

Operaattori

Apix Messaging Oy
(003723327487)

Verkkolaskuosoite

003703465487

OVT-tunnus

003703465487

Mikäli ette pysty lähettämään verkkolaskuja, pyydämme Teitä lähettämään jatkossa paperiset laskut ostolaskujen skannauspalveluun osoitteeseen:

Oy Fiblon Ab (Apix skannauspalvelu)
PL 16112
00021 LASKUTUS

Jotta skannauspalvelu voi kohdistaa laskunne, tulee tämä laskutusosoite tulostaa myös itse laskuun eikä pelkästään kirjekuoreen. Pyydämme Teitä myös huomioimaan, että tähän laskutusosoitteeseen ei saa lähettää muuta materiaalia kuin laskuja eli esimerkiksi tiedotusten ja markkinointimateriaalin postiosoite pysyy ennallaan.

Fiblon Oy:n sähköpostiskannauksen osoite: 003703465487@procountor.apix.fi

Lisätietoja laskutuksesta antaa: Sini Huhtasalo, puh. 0400 943 941

E-invoices

We hope that you will send your invoices primarily as an e-invoice. E-invoicing is faster, more reliable and cheaper than handling printed invoices for both the sender and the receiver.

Operator

Apix Messaging Oy
(003723327487)

E-invoicing address

003703465487

Edi code

003703465487

If you are unable to send e-invoices, from now on please send any paper invoices to the purchase invoice scanning service at the following address:

Oy Fiblon Ab (Apix scanning services)
PL 16112
00021 LASKUTUS
FINLAND

In order for the scanning service to direct your invoice correctly, this invoicing address should also be printed on the invoice itself, and not only on the envelope. Please note that no other material apart from invoices should be sent to this invoicing address. The mailing address for newsletters and marketing material will remain the same as earlier.

Fiblon Oy’s address for email scanning:

: 003703465487@procountor.apix.fi

Further details from Maiju Kärki, tel. +358 20 123 6664