Customer stories
Cloths are an important service tool for our customers.
They strengthen the company’s image and are part of a successful customer experience. Acquiring them should also be effortless and easy. Each solution is unique and truly customer-oriented.
Well implemented improvements either bring joy or are integrated into the concept in such a smooth manner that the change is not easily noticeable. This happened to CafeSolo, a Pori-based café and coffee roaster.
Good experiences and impressions make a customer want to return. The colour of the basket napkin under freshly baked croissants and the absorbency of the napkins used to wipe spilled coffee are not irrelevant.
Tuulia Ekberg, Fiblon’s Customer Experience Manager, spent a day working as a trainee at Classic Pizza Restaurant in Iso Omena shopping centre in Espoo. The goal of the internship was to deepen the understanding of customers through authentic experience.
It’s buzzing around noon in lunch and event restaurant Aleksis. The number of lunch guests has increased with almost two hundred diners from last spring. Naturally, corners of the mouth are wiped on Fiblon’s napkins before diners head back to work or to their studies.
UniCafe napkins are used daily by up to 15 000 diners. That excellent communication tool conveys its users with a personalized text print that it is made from organic waste.
In entertainment business, restaurant experiences are taken seriously. In PowerPark, though, this seriousness means using personalized quality napkins as finishing touches to customer experience.